SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All Ok , but long delivery time
That's what I asked for.
fast delivery in two weeks
Bueno
good Falta Probar
A good camera for your money with the ability to configure! Unfortunately, there were problems on delivery. The body is metal.
Shipping fast and well 욌 four EE
Cool salesman. Everything is fine. Delivery to Ukraine 32 days. Thank you very much!
Fast shipping
Weighs 19 grams. It's about two months. Delivery is really long. To the Moscow time can be tracked in 17 track. Well, the camera is kind of mediocre to her overview in the Internet. Assembling norms like. Heavy but it's full-sized. In general for its price (I took for 700₽ on the coupon for the shares) very much) to kill is not a pity)
Works
Within a month through kazakhstan all came to the store thank you recommend the seller and the camera
Well-packed product, it has arrived perfectly. The shipment has been rapidisimo. It is missing to test and see the quality of the image. Highly recommended store.
The camera is excellent delivery along with the quadric it came within a month even less recommend and the store's goods
I recommend
Did not come, the track did not serve, thought that the store did not send, opened a dispute-the seller returned the money. Recently found out that the parcel disappeared in the black hole of sheremetyevo sorting-most likely fell, according to the reviews there many parcels disappear. The seller is not guilty
Delivery well very long, paid on may 5, received only today, the track number store gave incomprehensible (tracked on it anything but the order. Another order from this seller (still the same did not come) and this type of official eachine in general do not recommend. The goods have not yet checked.
Thank you, sir. Your product is indeed very good, works normally, the transmitter is not hot. I am very satisfied with shopping in your store
Reached 3 weeks to moscow. Complete set. Did not turn on, did not check yet.
Excelent store, very communicative. Had a problem and received eachine transmitter and goggles but not camera in the package. Seller offered resend or refund and experience was great. 100% trustable seller!!
Ordered 21 today already received may 10 in the kit all except as always up to 1 set propeller is not enough
The parcel did not come, the track was not tracked. The store returned the money.
Excellent camera for your money! I advise you to buy!
Good product
Ordered delivery epacket, and in fact sent some service other! Who rides through kazakhstan on deer! Very long!!! And not tracked. And so everything works