SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Заказала 40 р-р на свой 39. Маловаты. Можно было 41 р-р брать
Второй раз заказываю эти мюли(в этот раз уже маме)! Очень классные! Мягкие, без запаха и следов клея. Посылка шла 3 недели до пункта выдачи DPD в СПб. Верьте размерной сетке продавца, она точная! Всем рекомендую. Отправка продавцом была через несколько дней.
Большемерят на размер !!
Great Muli! On a wide foot 23.5 length is ideal 38 size. Soft, came without creases. Delivery to Komi 18 days
Cool!
They're the most awesome mule I 've ever had. Natural leather, soft, comfortable! And for such funny money)
Fit on a wide foot
Ilgai keliavo,bet Labai patogus minksti, Labai patiko
Shoes are counting, very cool
Delivery to Mo for 2,5 weeks: ordered June 05, received June 23. Packed well, thanks to the store. The dimensional grid corresponds. The rubber was a gift. Nice! On the leg look decent, the original heel. I decided to take a picture.
Cute. Came pts well packed. At 24,5 p38 butt. When more than + 23 in them is hot
Very nice mules. The size is correct. When it is hot outside legs become a litlle bit wet due to the synthetic material.
On foot 23,5 38r-r a little back-to-back, but I think they are carried. And so very cool! Track tracked. Shipping 2 weeks
Muli is beautiful. Very soft and comfortable. Genuine Leather. The dimensional grid is accurate (38 size took 24,5). Shipping fast. Recommend
Excellent Muli, correspond to the dimensional grid, very soft. On the length of the foot 24.5 cm took the size 40, Butt, even it would be possible a little more.
Done neatly. They look interesting. The size on the foot of 25 fell in time.
Great Muli. Thank you! On a wide foot (usually 38R) took 39-butt, but wearing is quite comfortable.