SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Я ожидала, что они больше
good product but I was expecting a more powerful light...
Much smaller than what i was expecting
배송은 느리지만 제품은 정확하게 도착 했어요.
muy cuqui
rapidiiiiiiiisima entrega. 7 días a Madrid.
Got 3 (10m) now! Love this product
very nice
Super moc děkuji dobrý obchod
Perfect
Доставка была не быстрой. Упаковка очень посредственная. Боялась что все побито. Все оказалось целым и работающим. Режимы переключаются. Тональность ламп одна, ближе к желто-зелёному цвету. Диаметр лампочек около 1,2 см. Товар понравился. Продавца рекомендую.
Vsetko v poriadku. Dodanie okolo 2mesiacov.
unos 7 metros, queda muy bonito. quizás quedan más bonitas y lucen más las que tienen en forma de lágrimas
very quick delivery
ok
son más pequeñas de lo que parece, podrían pasar por luces de Navidad, por lo demás está muy bien, quedan muy chulas además aguanta mucho tiempo encendidas, toda la noche encendidas. me han gustado
sehr schneller Versand
Tal cuál el anuncio
I really liked it. There are beautiful flashing modes. I can buy more if store can give me coupons :)
Super lights. Nice made. Recommend.
Excellent
Too little but very nice.
Nice
The light bulbs are much smaller than I thought. But it works well!!
Seller evaluation 5 +