SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Demorou 4 meses pra chegar, devido a pandemia. Comprei tamanho P, e achei que quando chegasse não daria mais na minha filha, porém tive uma supresa boa quando percebi que dá e ela ainda vai conseguir usar mais um pouco. Ela tem 7 meses, 71cm e 9,615kg. O tecido é maravilhoso e muito confortável.
Отличный костюмчик, очень милый. На 6-7 месяцев взяла размер 12m, чуть великоват в плечах, в ножках хорошо, свободно. На клёпках внизу, очень удобно. Подвязочка на голову туговата, нам подошла по размеру, объём головы 44, на год точно мала будет.
Great set
Very cool Sandpiper, for the summer is excellent
Great sandpiper
Very beautiful looks, nice fabric
It's just a miracle of some kind) ordered a friend for a gift. Very much liked the kit, all exactly as in the photo, the color is beautiful, 100% cotton (Muslin). I liked it very much!
Perfect Fit
Nice comma! Reached quickly
very nice
The set is great! Very nice, in white color like a cloud, and the baby in it is charm! I do not know who the size for 6 months is small already in 3... Goes size to size! We have 6 and there is also a reservoir in width and length at the expense of the straps. In Rostov-on-Don the order reached quickly, in 14 days! In general, very happy!
This is the summer. I'm delighted
very very good dress best store
Just received in the mail, I am very happy with it, super adorable, and it’s as advertised. The store shipped it fairly quickly after I submitted the order, but it took over 2 months to receive due to Covid, which is understandable. I hope it will fit my 5 months old baby and not going to shrink after washing it.
Cute bodysuit
Monisimo, Nothing to Envy H & M's. I ordered size 18 for 21 month old girl who wears size 92 cm usually.
Amazing! Exactly to the image! The carving is bigger than normal so asking smaller than you want. From the rest great! Highly recommended
Very cute)) delivery 2 weeks! Thank you!
Garment cute Canvas simple-no ציפיתי for more Just like that looks like in the picture
It came quickly, some where the threads stick out, not critical. The headband was small
Lovely jumpsuit, identical as the description, Color Sensational, size 12m is just as Polish 74/80, pack śledzona fast delivery Around 2 weeks to Poland, unfortunately material came damaged unfortunately so I przytrafiło but store turned money, zamówię another recommend this seller
Came the order in 23 days, very cute things. Thank you.
Very beautiful, but the bow on the head is small.
Mooi!
Excellent.