SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I order not the first time. Everything is always at the highest level. Accurate description of the goods, decent and sociable store. Recommend.
Delivery more than 2 months of PPZ, and so all is well
I took it as a gift. It shines well but decided to melt to the driver with "new firmware" and on 6 current stabilizers and not on 4, let it be better with a margin of brightness. But not yet. In general, the flashlight is good.
The order went for a long time for some reason (perhaps restrictions due to the pandemic). Upon receipt, the boxes were crumpled, but the lanterns themselves are intact and intact. The store answered questions quickly.
Excellent lantern, fully corresponds to the description. High workmanship. Attentive and responsible store. I recommend the product and the store.
Nice flashlight. Nice feel. Asked the store to put an extra magnet and diffuser, he put. Thank you.
I take it already the 4th, I do not recommend the green color, it does not look very good when it scares, it chose gray. Flashlight supper, the main thing is to take the weakest driver and without strobe mode, this time ordered with two Modes 10-100% .. And the driver is 7135X3, and even with this driver, the flashlight is heated, and the light is enough,. I went to Belarus in 21 days. I recommend this store.
super fast this time
Ordered a lantern. The goods were brought by the courier of the company sdek straight home. Asked Simon to put the diffuser in addition. And he did. Thank you so much Simon.
The lantern was delivered in a mint box, but it was intact, without damage. Just as they put the mount for the bike, as requested. Delivered by sdecom to the door.
Delivery 45 days by sdecom. Everything works. Put the mount for the bike as I asked. I'm buying the 3rd lantern. Recommend
It came by sdecom, not by mail
No issues
Great Lights! Immediately bought myself several lanterns: Convoy M1 I use for hiking in the forest, it can shine under your feet and up to 100 meters far. Convoy S2 I use for constant wearing with me (shine in the garage, in the entrance, etc.). The store is wonderful!!!! Thank you so much for his gifts. As a gift sent case and white diffuser for each lantern and clip for S2. Very friendly seller. The shipment was very fast. I will still order lanterns only from him, because. Friends wanted the same lights.
A lot of good fenerche for all day use. Compact, Leko, good.
Lantern for 2.8 A. perfectly shines. Delivery to Odessa in 2 weeks. All of them. Satisfied.
Plus gave a gift
Flashlights are super. Asked for a gift mount, put. Delivery is not fast, but to the door.
ok
Delivered SDEC, but waited a very long time, probably two months
Ok
I order not for the first time. As always, everything is fine.
Kruti, yakisniy flashlight, I recommend. Takozh Duge is a good salesman, giving to clipsu! Simon, thanks for clips!
Flashlight fire, first bought myself just S2 with ultraviolet diode, really liked how the flashlight is made, so I decided to buy a normal one, I'm happy with the purchase, I came in 11 days with a new mail
I liked it, I order 1 More piece, the store is top