SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
fantástico todo de verdad me llegó antes y todo muchas gracias todo funciona ☺
Ürün arızalı çıktı, ama mağdur olmadım, para iadesi yaptılar. Yine de üzgünüm :(
Uno de lo envíos, más rápidos que he recibido, todo perfecto.
I really liked this machine, it's the third time I buy. I 'd like you to include the ink and bepanthol gel as before. A needle came a nothing bent but it's a thing to straighten it out.
It came incredibly quickly, delivered by courier. Everything works, for its price is incredibly cheap. Recommend this store
I will test soon
All chido
Good induction machine, no complaints, set full with black pigment, thanks
Went a long time, everything works
Everything works fine, in the kit everything you need, I really liked Thank you, it came on time
It took a little longer to arrive, but'm satisfied product came all very good.
THE description is correct but unfortunately the kit arrived incomplete. Lack the handle or tattoo grip as is described in the kit. Am in contact with store towards resolving. Later leave additional comment.
quick delivery. great products. the screwdrivers are cheap and they broke but still manageable. don t over screw them and it should be fine. the colors are "bright black" so it s not the black you see in cool instagram pictures with tattoos. the needels are very very thin. not great. otherwise everything is good. if you want to get professional you need to buy some RL 9, 11, 7 needels and a professional black color. the darker the better i guess. it s up to you. for beginners this is a good set. not much to improve honestly. i m mostly satisfied with the products so yea, i recommend.
only thing wrong, there is no instruction book otherwise everything good
Suuperrr, everything works, came in 10 days and in the city could not find at which Post)
nice
I delay a little of the date. But I arrive in good condition. The store was in communication. If I recommend
The product priisov shvidko, zest not translated)
The store responds quickly when there is any problem with the products delivered in 25 days. Thank you for testing any problems.
Good
Delivery to Kemerovo exactly 2 weeks. Looks all good, needles in the kit can look at the photo, we will learn
The product price is very nice according to the size came to me very small. Detailed questions you would like to ask if Ankara reached 25 days at Insta: usman_aga_58 e
Good, many thanx
Hurray she came, 31 ordered 8 brought the courier could Although 6 but I worked (thanks for the speed))
The machine came quickly, a week and a half in the ECB. Track tracked, courier brought to the house. Packed perfectly. no time to collect and try, so I will add feedback later. Definitely-I recommend the product. Seller respect for speed!