SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
j'ai reçu mes chausseurs dés maintenant aprés plus de 100 jours d'attente, mais c'était un bon produit et je suis satisfait d'il et de vendeur, malheureusement la protection d'achat est terminer et le litige est aussi terminer et maintenant en cours de se rembourser et j'éspére que le vendeur arréte de rembourser, j'ai déja le contacter pour cela
Went a long time the goods are excellent
OK, the size matches, the delivery is fast, soft, on problem and wide feet is also suitable. Please buy.
Boots are cool, very nice coloring. I'm completely happy with the purchase. The shoes are made of genuine leather. Shoes are really comfortable, pliable when walking
Order in Peter came quickly, packed shoes were cool, nothing bent down. The shoes themselves are comfortable, soft, comfortable. The size approached, the store put a small souvenir.
Thamks
Thank you for the goods fully corresponds to the description +++++ 5 this time accurately guessed the size, good luck in business Thank you again
Very good store! Very good seller! Advise.
Cool shoes for daily wear. Comfortable shoes, very good pad. I was particularly pleased with the delivery time. Five stars for the goods!
I'm very satisfied very good packing and fast delivery regards Steve
Looks good exactly as the pictures
Cheap wholesale perfect fit and great dish ^^
So rich color! Very attractive shoes. Pleases the flexible sole, the streamlined shape of the pad. I bet 5 stars out of 5. store and the item definitely recommend to buy
I'm very comfortable in this shoes. The shoes look solid, sit well on the leg. I bet 5 stars! Universal, suitable for socks in any season, then on the street, then indoors
Noce shoes
The package is well packed, reached quickly, without damage. Thanks to the store, your business did very well. Shoes ordered a size larger, put on without problems. Top-multilayer imitation skin, but still not the skin substitute, The sole is thin rubber with many voids. In general, shoes are not the worst, but for a long time not enough.
awesome
Excellent shoes, genuine leather! I will also note an unusual, but at the same time Universal coloring. Fit my shoes perfectly.
Pleasant brown coloring, fits absolutely all things in the wardrobe. Still very comfortable, do not rub your feet. I like it
Thank you all fine
Shoes soft comfortable very good choice
The goods are good, but the size is larger, measured on the foot of the foot 27,5 a пришслали28.5
Not skin, but comfortable and soft, for such a price will come down
Alles super
Everything is super, only the shoes are sooo narrow. The length of the foot is perfect, but oooochen narrow. I can not wear...