SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very beautiful dress
All is well. Thank you very much.
The dress is very beautiful, does not shine through. Slim and emphasizes dignity
Nice dress. At 92-80-102 the size approached well. Cloth is dense.
Cool dress.
Fantastic looks great, with your zipper behind it, all right. I recommend it.
Very nice. Thanks
Everything is cool Super!! Spouse happy
I'm really happy.
I recommend-very neat dress! The size of the most dolshoy-approached, sits well! Exactly what I need! Thank you!!!
The dress matches the photo, not thin, looks pretty original
Fits perfectly
The dress really liked it, it sits perfectly, the threads do not stick out
Beautiful such as pictured, 3 weeks szła, recommend
As in the photo
I bought this dress for the second time, because the previous size was small in the hips. In general, the dress is really comfortable and pleasant for the body. size: og-101, ot-83, ob-108.
Very nice fabric, the dress is well sewn, the patterns sit perfectly. Thank you!
Very good office dress. Size XL on body 96-75-102 sits perfect. Shipping 11 days.
Beautiful dress. Material-medium-density knitwear. Factory sewing, everything is neat. At 48-50 the size of the village is tight, I think that it was necessary to buy a bigger size. Visible all irregularities from linen. The dress is wonderful, thanks to the store! I recommend! The parcel was three weeks, tracked!
Cotton more than in the previous, this dress is happy for all 100%!!!!
Model beautiful
Dresses super. Seller well done
The dress is a good ocher aktiatno sewn on the figure
Excellent, the material is dense, Office version. About the growth of 158 just below the knee, at 50 Ross. SEL excellent
Thank you. Fast shipping. This is the second dress for today. It's a gift to my wife. Will open the package see whether the size and description of the goods are the same. Patom will write. Thank you. Maybe the nun order from another store.