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Free Shipping On Most Products
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Easy returns and refunds
Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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29 reviews
100% of buyers enjoyed this product!
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Hair Is Rather Soft & Pretty I Highly Recommend.
Omg , I love the hair . It is so soft and less shedding. I will order it more
Very good hair , little shedding but very recommend I am not a computer !!! I am a person Lol
The hair is very pretty and soft, fast delivery.
Love this hair. Will continue to purchase from them. No shedding and the ombré looks so natural!
I loved the hair. It was nice and soft. I would recommend others to buy this product from this vendor. Thanks for getting it to me in a timely manner. Will be ordering again
love the hair no shedding feels good.
great hair very quick shipping thank you! I will share a pic later once I have it on.
Beautiful and very soft
Hair Is Very Soft. It’s A Great Price For The Length, Wave, And Color. Sheds A Little But Not Terribly. Easily Straightens. Colors Are Even. Hair Had Soft Shine. I Absolutely Love It. Highly Recommend!
Love this hair, it’s sooo soft. Haven’t installed it yet, but I can’t wait to do so!
hair has a lovely feel and colour is lovely can't wait to install it when lockdown is over
everything how they advertise it to be plus I got lashes
I really like the hair it’s very soft and easy to maintain. No shedding even when cutting the weft and also no tangling. I straightened the hair and washed it to get the body wave look back and it turned out amazing! Shipped to me very fast and the store communicated with me every step of the way and right away! Will be ordering again.
Hair came exactly like I thought it would. Shipping took a while because of everything going on but I was updated every step of the way. Cant wait to install! The color wasnt too much at all.
Love the hair and love can’t wait to get it installed
i love this hair
Lovely hair and fast delivery Will buy again from store
hair arrived fast and it was the correct order. I'm very happy with my order.
Shipping was very fast and the store is very good at communicating ! Packaging is wonderful and the hair came out as expected !! :)
Got my hair yesterday and it’s nice and soft and the color is beautiful... washed it today and it dint shed much or tangle. Can’t wait to get it install.
Pretty hair, bundles are thick. I haven’t installed the hair yet but it’s appearance is great.
I love it
i love this hair so much, shipping was really fast ! soft and nice
The hair is great will be ordering again . Also great communication