SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
2TB hard drive works well. Delivered super fast.
The capacity of HDD is showing around 300Go, less than the 320Go expected?
Fenomenale ottimo per ora funziona speriamo duri
todo correcto y rápido
써봐야겠습니다 ㅎㅎ
смарт диска не читается. диск 2015 года, на коробке написано что 2017.
соответствует описанию. заказал второй раз, все ок. но этот раз шла посылка 2 месяца
доставка быстрая. Трек отслеживался. Диск проверил - работает отлично. Спасибо продавцу
It works very well.
Disk is correct. Delivery to Orel in 8 days. Of 320 GB available for recording 298 GB.
Envío muy rapido
Tenía ya un disco de ellos y ahora he pedido un segundo, funcionan genial y muy bien de precio.
Super fast reception. Tnx!!!
Looks great. I haven't used it yet.
The store quickly sent the order. Quickly delivered to the Mail. The appearance is pretty good. If I find an exception, I will necessarily add a review.
Огромное спасибо продавцу! Все очень понравилось! Освободила тел, ноутбук, флешки. Теперь всё в одном месте, что очень удобно. Хороших продаж и довольных клиентов)
В условиях пандемии дошел быстрее обычных всех посылок где-то чуть больше месяца до Алматы. Пока все работает отлично, небольшой размер приятно удивил.
The order came quite, in its time. Disk in working condition. I'm happy with the purchase.
Всё отлично. Доставка очень быстрая - две недели до Воронежа. Красивый на вид, работает без нареканий. Шнур в комплекте коротковат, но у меня их полно длинных.
It has come to Me with good protection, it comes in a rigid box, and the touch is spectacular, the very well detailed image, and in a matter of functions, I haven't tried it yet, but it's very cool, I recommend, I'll order more!
Everything works! Delivery two weeks. Does not make noise, it's pleasant to the touch. Came in a slightly worn box without a cellophane film, a plastic "trough", in which it lay, it was crushed and cracked. I do not rule out that it was already in use.
Will try yet not know if works
Hard drive came fast, tracked. 450 out of 500 GB is available. Still happy. Very light!
It came fast, upholding chnaya, packed well. I didn't actually check it. I will check the supplement
There's a whole, I haven't tried it yet