SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Normal flashlight! But the price is too high! My Lantern for 1 K Rub. It shines much brighter and more powerful than this convoy. True, I changed the diode and driver there! This convoy of light is bright only in the middle, that is, it shines well when not very close.
Thank you Zo gift sold handsome
Order received. Brought home sdecom. Excellent lantern, straight thing! :) By the way, a good gift for yourself for any anniversary or date for friends and loved ones. Special thanks to a good store for a gift in the form of a good cover for a lantern. I ordered two lanterns, both came in one parcel and both are very worthy. The seller put as a gift cases for both. I recommend, you can take boldly. Order has been received. Brought home Stacom. Great Lantern, straight thing! :) By the way, a good gift for any anniversary or date for friends and family. Special thanks to a good seller for a gift in the form of a good cover for a lantern. I ordered two lanterns - both arrived in the same package and both are very worthy. The seller gave them both cases as a gift. I recommend it, you can take it safely.
Everything is fine. I order already the 3rd flashlight, the lantern shines just fine. I would like to take it with such a headlamp somewhere.
Lantern is excellent, thank you very much for the gift
I 've Gnau the get what I wanted. The lamp in the color with the LED. Pictures are statement vigorously.
The lantern is excellent, it shines awesome. Battery need assistant than 1865.
Simon's the best. Excellent flashlight, very bright, cool. Recommend!! Thank you very much for the gift, I will order and advise others. Thank you!!!!
Good supplier +, great store!
Отличный фонарь, качество как всегда на высоте.
Фонарик великолепный. Упаковка была помята, но с фонариком все в порядке. Отдельное спасибо за дополнительный (гладкий) рефлектор!
мощный заливной свет, классно!
Хороший фонарь,спасибо продавцу положил колпак как и просил !
Супер яркий по сравнению с s2+ светит в 2 раза мощнее! Уже второй отличный фонарь приобрел у Саймона, качество как всегда на высоте, анодирование интересное резьба смазана. В подарок попросил гладкий отражатель Продавцу Спасибо, настоятельно рекомендую к покупке данный товар, потому что convoy делает качественные фонари.
wow. izcils !!! paldies. gaismu tuneļa galā var redzēt. baigi labs. iesaku !!!! paldies
Саймон лучший! Попросил колпак - добавил. Спасибо огромное!
отличный фонарь
lanterna excelente recomendado a compra e vendedor.
Фонарик Convoy S11 получил , Заказывал со светодиодом xhp50.2 5000k взамен утерянного Sofirn SP33 с диодом xhp50.2 6500k . Фонарик небольшой , но яркий и свет теплее . По моему мнению Convoy S11 сделан качественнее чем Sofirn SP33 и кнопку в торце нажимать в перчатках удобнее (как в моем походном FENIX TK35 UE ) . Продавец хорошо упаковал фонарик и по моей просьбе положил хороший дорогой подарок . Спасибо продавцу ! Очень доволен покупкой ,буду советовать друзьям !
Заказ не пришёл из-за пандемии. Отличный продавец, консультирует и помогает по любым вопросам. Деньги вернул без проблем. Магазин советую
Хороший фонарик, мне понравился.
Polecam sklep .Dziękuję Simon za prezent.Latarka S11 z diodą XHP50.2 i barwą światła 5000K jak najbardziej jest OK.
шикарный фонарь. в Беларусь пришел за 20 дней. Саймон положил подарок. всем рекомендую - отличный продавец!
Доставили за 2 месяца, не рекорд конечно, но вполне терпимо. Фонарик как обычно великолепен. Покупаю не первый фонарик, всегда отличное качество и надежная доставка. Рекомендую товар и продавца. 5 звезд заслужены на 100%
Взяв для подарунка, але прийшов з цариною, що відбулось при транспортуванні, продавець вернув частину коштів, хоч це не його вина.