SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything is super, everything works, an excellent lantern.
Seller Super! The Lantern shines perfectly. To the Chelyabinsk region reached 40 days.
Thank you. Order received. Everything works!
all good
Simon as always on top
Nice lantern.
Ordered 12.08 brought the courier sdeca home, 9.09. Works, asked that not all modes work (without strobe, and so on and so on) but apparently not fate, modes are all and even, it seems, more.
The store is handsome, put the case as a gift at my request. The goods came whole without defects. After checking, I will add a review. I bought for the night search of gervits.
Очень доволен муж! Быстрая доставка, отличное качество!
Заказывал второй раз ,в подар ок. И что-то пошло не так.Где-то потерялся .Продлили время .Короче пришел он в Калининград. за 71 день. Попросил чехол в подарок , не подарил. Остался небольшой осадок.
Relatively fast delivery, the flashlights are great!
Пристигна много бързо - 15 дни. Благодаря. Отличен търговец.
Paket sudah diterima dalam kondisi baik dan berfungsi sebagaimana sempurna. Terima kasih.
Very good item Excellent store communication
Great light. Very powerful thrower with bright spot. Very small size for it's power.
Заказ оперативно отправили. Посылку прислали через CDEK. Получил её через несколько дней хождения туда, постоянно что-то не работало у них. Фонариком доволен. Продавца рекомендую
Very correct store and fast delivery.
Очень быстро. Доставка на дом.
Wszystko ok
Хороший дальнобойный фонарик (не для работы вблизи). Много различных групп режимов работы на любой вкус. Пришел в простой белой картонной упаковке и стандартном пупырчатом пакете. Магазином доволен. Рекомендую. Заказываю не первый раз.
Very good
Фонарь отличный. Устраивает полностью.
светит хорошо, я доволен
я ожидал большего
Товар как всегда на высоте!!!продавец отличный!все на высшем уровне!!!!