SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Romper is really cute soft & comfy no adore at all.... very nice bright colors just exactly in pics...
Matches
Beautiful, bright. I took the smallest size by 3 m, on the tag the height is indicated 59 cm.
On the 9th of January I ordered and 27 already received. Overalls are just lovely! Soft and warm. The color is bright, does not shed. Very satisfied with the purchase. I recommend the store to everyone.
Small..
Excellent overalls, soft, bright. Came for 2 weeks, more Thanks
The product description corresponds. Sewn qualitatively. No smell. Very soft fleece overalls. I took the size for 9 months, but it's a little less than for the Russian child 9 months.
I can not understand what kind of material... Type of synthetic fleece .... Let's see how to wear. Size 3 M corresponds to three months back to back. Take on size larger
How wonderful very happy
All Super!! Small size
They are very nice, the material is very good and the designs and colors equal to the description, one of the ones I chose was unavailable and the store communicated to change it. Highly recommended.
The quality of the overalls is good, smooth seams, bright print. The material is similar to viscose, but thin. I thought it would be thicker. Cuffs on the neck and handles made of knitwear odorless. In general, the goods are satisfied.
The order came on time. Ordered size 9 m. Now the child is 3 months old, height 62 cm. A bit too big. In a month will be just. The fabric is very soft and pleasant to the touch (thin fleece). I recommend.
Everything perfect very good product
Very good.
Cool overalls, fleece is much thicker than expected, soft, bright, it was a month. Wrong with the size (did not take into account the delivery), ordered 3 M 59 cm, we now 3 months we 57 cm, the suit back to back only for the new year and dress, of course the suit is really cool. I do not blame the store, I made a mistake myself, he did well to send what I ordered. 5 +
Cool overalls, thin fleece, soft, bright, went a month. I was wrong with the size (did not take into account the delivery), I ordered 3 M 59 cm, we are now 3 months we are 57 cm, the suit is back-to-back for one two to wear, of course the suit is really cool. I do not blame the store, I made a mistake myself, he did well to send what I ordered. 5 +
As in the photo, a nice fleece combezik. do Moscow 3 weeks. No smell.
I thought that I bought a pleasant to the body, a soft and warm home overalls for a 4-month-old son. But the material from which the thing is sewn does not allow me to wear it to a small child on a naked body. Synthetics without lining... (although cute, externally as in the photo.
Kombezik is good, there are small errors, the seams are not very neat, but this is not particularly noticeable. In general, it does not look bad. The material is thin, the photo looks denser.
Very good warm beautiful us for 2 months came well took for 3 months
Very quickly came the goods, thanks to the store! Quality is good, shortcomings have not yet been found
very good quality,soft and warm for winter
Very good goods. Last month
Good combezik. In size I do not know, took on growth, but I think we will wear not in 12 m and earlier, so if someone takes only to wear more. Came quickly. Thanks to the store.