SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All is well
Ordered August twenty-seventh, received the thirteenth of September, United with another parcel at the new post office, visually, everything is whole, the color is light green, with yellow inserts for irrigation regulation, has not yet tried in action
All as it was described. Delivery fast.
Ordered 2020-08-03, received 2020-08-28. The order came in a "joint" parcel. Packed well, nothing was damaged during transportation. Description corresponds. I haven't tried it yet. But... I 'd like to have a choice. I was sent all the same color-blue. I wanted the green ones. And otherwise everything is fine. Recommend.
Product conforms to the description, fits perfectly, just find the right bottle chute that goes with because it's not standard, otherwise works well and overall I am satisfied I recommend because very practical and easy to use
Very good
Never reçu. Remboursé.
Y a plus qu à tester.....
С товаром всё хорошо, я доволен, вот только ещё не испытал)))
am satisfied with the product you sent.Thanks
Отличная система. Работает.
Ок
шли долго, качество соответствует описанию, сначала не могла понять, как работает, но по отзывам разобралась, спасибо
très bien. merci
на вид всё отлично, в деле пока не использовал, опробую - напишу дополнительный отзыв
جميل جدا راض على المنتج
за неделю выполнен заказ,спасибо.А вот подойдет ли на Щкоду Рапид будем посмотреть...
Так и не пришли
Todo perfecto, a pesar de la pandemia llegó muy rápido. La cantidad e integridad de los artículos es la correcta.
bien reçu. bien bien emballé
все пришло,не первый раз заказываю
Нормально
Ok
ürün iyi ama kargo okadar uzun sürdüki ürünü unutmuştum ben. artık kolay kolay alışveriş yapmam
Спасибо