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Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Гууд
Очень быстро..попробую напишу..
доставка средняя с учётом того что транспортной компанией СДЭК!
Доставили СДЕКом 1.5 недели, тюбики в оригинальной коробке не мятые, спс
хороший товар . Спасибо
Не тестировали еще.
смазка не плохая а жёлтая не сильно помогает
отправили 29.05 получил 10. 07. после использования дополню отзыв. продавца рекомендую
Good lubricant
The goods came, everything is fine
Shipping fast. The product corresponds to the description! Not yet tried
Очень быстро доставили. Качество супер.
We order for the second time
8 days delivery.
сдек привез через 10 дней, мск. упаковано хорошо. попробуем - дополню)
Fully corresponds to the description. I recommend!
From the moment of order to admission to the point of issue, 12 days passed.
Got it all. For admitting Thank you little things are nice. From the spouse a separate line
A grade
The product is fully consistent, the courier brought home. everything is cool.
The parcel came to the perm edge in 3 weeks, packed in a simple carton box, everything is bound, but the bottles are whole, there is no big gift, very nice, thank you store!!!
It came with scak, everything is well packed. Nice shop. Despite the fact that the Plus order is grease in the yellow vial, the store at my request agreed to replace it with grease in the blue vial cooling.
I recommend the product of the store.
Lightning shipping. The store has been checked ten times. Definitely recommend!
20 days before sb. delivery by courier snack. Seller positive, recommend! Gift two rubber bands. Everything came.