SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
On inattention I ordered without an adapter. Turned to the store to advise the adapter for the lamp. The seller promptly replied, immediately sent the adapter. And now I admire the new lamp. Shines Bright, the sensor works properly. I hope, will serve a long time))) I advise the seller!
Merce ricevuta tutto ok
Знайте , подключение 12 вольт . Пробовала на 5 . Работает , рекомендую к покупке . Удобно с ним на кухне , когда руки заняты и мокрые . Покупала за 564 руб . 50 см .
Пришло за 10 дней в Тверь. Качество хорошее. Осталось спрятать провода и идеально :-)
Хорошая лампа. Надеюсь больше чем на год
+++++
Funciona a la perfección. Cada vez que pasas la mano por el sensor cambia de luz blanca a luz cálida o mixta.
Продавец умница 5+
싱크대쪽 상부장에 붙여놓으니 보이지도 않고 너무 편합니다 ~~
Packing is some... Well accepted in well. Adopter length than think long quipped Sensor reaction. Light brightness moderate.
Very quick delivery. Product works very good. Good bride color's. I will recomment this store to by from. Ass you can see the seller take's good care to pack the good verry good.. Top seller. Soon i will order extra led bars for the rest of the kitchen. All 3 colors are working good.
tutto ok
Super bon produit
The order is delivered quickly, everything works. Thank you
Thank you all super... but the doooolgo went!
luz boa , sensor a funcionar 100%.
Me like
Thin 10 Wat 50 centimeters, well packed three modes everything works.
OK
Super goods all as in the description, there is everything for installation and connection.
Track tracked. Fast shipment and delivery. The product corresponds to the description. The sensor works clearly. Shines bright, 4 modes. Off state and will be 4 mode-night (lit by blue light-the sensor itself), the other 3 is warm, cold and combined-warm with cold (even brighter shines-the brightest mode), I recommend all product and store⭐⭐⭐⭐⭐. Order-you will not regret. The most it is for the kitchen under the wall cabinet to attach when the hands are dirty or busy-easy to turn on and off. Wife happy
All ok product conforms to the description! Free a po'lunga due to Covid!
Excellent and strong lighting with 3 degrees white, creamy, yellow and very light attached to a sticker or nail.
all is ok i wait 2 months for this.
All good. Until Kiwa, there was a bighe myasyatsa, the smirnik buv nadinely wrapped in the package with three other cameras. Freezing 50 cm. Splice is normal, do not splice. Pratsuha sensor. In the set of YSH put a bag, I'm so not zrosumіin for whom, perhaps by the thought there is maw Buti block of living. 3 store does not spill all. The goods of priyshov to the NP, the address was not overtaken.