SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
спасибо. красивый дождевичок
На спине нет выемки для рюкзака. Иначе взяла бы на размер больше. На рост 165 чуть ниже колена. М соответствует размеру 44.
L'IMPER EST TRES BIEN ET EPAIS ET DE BONNE LONGUEUR. PAR CONTRE JE MESURE 163 CM JE MET DU 36/38 EN FRANCE, POITRINE 90C HANCHES 90/92 CM, J' AI COMMANDE LA TAILLE XL EST ELLE EST BEAUCOUP TROP GRANDE POUR MOI MEME SI JE PORTE L'IMPER SUR UN MANTEAU D'HIVER C'EST BEAUCOUP BEAUCOUP TROP GRAND POUR MOI. JE VIENS DE RECOMMANDER EN TAILLE M. DU COUP JE LE VEND christine8423@wanadoo.fr
мягкий качественный, на 48 брала L подошел на свитер свободненько
Пришел быстро, брала на свой 44 с учетом что ношу оверсайз, сел нормально. Но! Его упаковали то-ли мокрый, то-ли свежепроизведенный. Короче говоря 40% слиплось кое, что ращлепила руками, остальное пришлось замочить в теплой мыльной с надежной, что расклеится. В итоге отлепляла долго и упорно, но в местах склейки потеряна прозрачность и кое где чуть вытянулся
super, thanks!
Charming raincoat!!! Came very quickly, at a size of 48-50, XL-what you need.
Cool raincoats!
Дождевик прекрасного качества! Плотный, и не шуршащий! Меня, как человека, который носит очки, очень порадовал козырёк!)
To the touch is a very nice raincoat! As in the description everything) has not yet checked in the case, visually everything is fine.
Everything is super, the child is happy
Very very quickly sent, received today and 1 July ordered.
Товар соответствует описанию.
Ok
Дождевик за свою цену очень хороший. Заказала s, но мне пришел размер м, но это оказалось даже хорошо, сел свободно. Рекомендую товар для покупки. Очень лёгкий, и есть маленький чехол для плаща, будет легко носить в сумке.
Дождевик плотный, швы проклеены. Размер соответствует. Рекомендую .
Géniale
Очень понравился дождевик. На 46 размер взяла L, на футболку ,конечно ,большой, но под куртку осенью - самое то. Материал понравился, не жёсткий, а даже очень мягкий. Буду тестировать в дождик
Norms
Lovely raincoat! Took m for its size s. Also the backpack will fit) The product is more than satisfied.
Very satisfied, nice, I like!
excellent product. highly recommend. i usually wear size L shirts so getting an XL raincoat was perfect
The raincoat is dense, at a height of 165 cm on light clothes-freely. The hood is large with a visor, in general I liked it, now the rain is not terrible.
Perfect
From the date of order to our mail about one and a half months. The raincoat is good.