SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It came in 10 days. Matrix Super Cool!
Came in two weeks. Beautiful.
Fuh, burned, collected :) Only here the modes of перемигиваний do not match the application. I suspect that it will be necessary to change the software that went in the kit. Sometime will do it :)
Works. just not thought out the attachment of the address tape inside the plafon. I had to buy a pipe for 50.
Very fast delivery-13 days!
Everything works, when firmware there were problems with a newer kernel, sew on the instructions from the site of Guiver straight as it is written, core and other put as in the pictures and in the description and will be you happiness. So very satisfied.
Thank you for bringing it so soon. I wish you a prosperous business.
The Matrix came without damage. Packed in anti-static, top wrapped with a pupyrka and in a paper envelope.
It came quickly to Chelyabinsk, the box is slightly crumpled, until I collected the whole lamp, as I will buy a plafon I will lay out the total
При шло быстро! Упаковано замечательно, настраивается быстро и легко, для сборки нужен паяльник и руки
Доставлен без повреждений. Есть миллиметровые сколы внизу плафона и на месте крепления крышки, но в целом норм. Крышка сверху не становится плотно в отверстие и ездит. Из-за этого образуется миллиметровая темная щель. Может в сборке не будет такой проблемы, когда крышка будет входить в трубу.
быстрая доставка до Москвы, все супер
Отличное качество. Быстрая доставка. Упаковано все супер
Заказал вариант с пластиковым плафоном - рассеивает идеально без добавления кальки. В оригинальной версии трубка с лэд панелью крепилась к верху плафона. В пластиковом плафоне верх цельный и трубку удобнее крепить высверлив в пробковом дне дырку диаметром 5см + клей. Для удобства и красоты распечатал ещё и заглушки для трубки. Результатом очень доволен.
Корпус алюминиевый, плафон пластиковый, утоплен в корпус, дизайн от этого страдает, кроме того, не очень понятно куда крепить кнопку. В корпусе, похоже, есть возможность крепления на стену, но как закрепить матрицу внутри корпуса - нужно придумывать самому. Контроллер с распаянной гребёнкой выводов, что не очень удобно, без них было бы больше свободы размещения контроллера внутри корпуса.
товар пришел быстро! все работает! продавцу спасибо!
Полная комплектация, всё раболает хорошо
Лампа огонь, все пришло быстро, целым. Рекомендую
Все отлично, все работает.
Слишком плотный пластик, не очень понравился.
Посылка дошла в Мытищи за 20 дней. Какая прошивка не понял, но собрал - все работает отлично! Только разъём для питания для установки в корпус не подходит.
all good very well packed. just need to add 50mm pipe and your done. only issue was I could not connect to the access point with password 12345678? so had to reflash with updated firmware.
Задоволений
Заказываю не первый раз. Быстро. Хорошо упаковано. Все работает. Продавец всегда отвечает на вопросы. Рекомендую.
Пластиковый плафон зачётный. Прошил плату прошивкой от gunner47, работает супер. У блока питания шнур коротковат, около метра всего, у меня розетка дальше, надо наращивать. Пришло всё без повреждений, толстая картонная коробка, два слоя пупырки внутри. Продаван молодец!