SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
товар не пришёл продавец вернул деньги
çok güzel teşekkür ediyorum
Nice toy for this price
Super sprzedawca i super zabawka!
шел 34 дня. управление классное, летает ровно. сын доволен, все что надо было от квадрика я получил
до Уфа шел 40 дней. хороший дрон. летает не плохо, только нужно приловчиться. камеру ещё не пробовала, на вид очень хрупкий и не качественный. а так спасибо продавцу.
ЛЯТАЕ
rapido na entrega. bom vendedor
מעולהה
Produto bom , porem não estabiliza parado no AR , não sei se é um problema só nesse meu que veio ou em todos, não gostei particularmente do produto, porem a entrega foi rápida, dentro do previsto.
Ha llegado muy rápido. Ahora toca disfrutarlo
Parabéns produto veio muito bem embalado, muito obrigado
Заказываю второй дрон, т к первый у меня отобрали дети. Соотношение цена - качество почти идеальное. Всё работает упаковка немного помята но всё цело. Запускать нужно в безветренную погоду т.к очень лёгкий и не стоит отпускать более чем на 100 метров, при потери связи он просто улетает.
muy buen producto
recebi o produto correto
chegou no prazo estou montando, ate o momento muito satisfeito com meu produto
product was defect but the restitution was done very quickly!
Very good. Drone arrived within
It works!
thank you (-:
Great store, will test… Know that Jesus loves you and your whole family!! Jesus is the way the truth and the life!!
Still working.
Perfect Packing, all in order and working!
Дроном я очень доволен, чувствительный послушный быстрый. Имеет три скорости, делает флипы, авто взлёт/посадка. Полёт более 10 минут, батарея значительно больше чем в других подобных дронах. Сам держит высоту, никаких сенсоров для этого на нем не видно, но возможно имеет внутри датчик давления воздуха, высотомер. Прекрасный дрон как для совсем новичков так и для опытных пилотов для поддержания формы. Транспортируется в очень хорошей пенопластовой коробке с соответствующими секциями для всего содержимого, дрон надёжно защищён!
bom produto, chegou dentro do prazo, recomendo esta loja.