SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Классная мышь,мягко нажимаются кнопки.подсветка на 5 баллов,красиво.Боковые кнопки я считаю там никчему,ну может кому и пригодятся.В общем доволен.
I took two mice, mostly for the game varkraft myself and the guy. Customized very fast, changed 4 and 5 button with keyboard button, which mouse copied to 4 and 5 mouse buttons respectively. The only negative that was detected is one of the holder of the weighting agents does not snap, I.E. Not fixed until the end. But it is not critical) For my baby hand, the mouse is slightly big, but I had a miniature before, I think I'll get used to the size. Guy happy In general, the mouse on a solid 5, especially for such a price
The mouse has arrived correctly, with all the components. A single main hacksaw is some scratched, which left a small sludge.
thx all ok
Heavy with cargo, buttons programmable can change everything, a little inconvenient in the hand, with time accustomed
The mouse arrived quickly enough in Krasnodar Territory Pros-programmable, complete disk with program + additional mouse pads. Cons-the wheel activates through the turnover, if no drive will have to look for the program in the internship.
Mouse fire!!! Packing is super! Seller class! Let's see if it lasts for a long time;-)
Like other wheels works through a click, but it does not bother, the rest of the mouse is super.
Excellent mouse on a big hand! It's 20 days.
Everything is very good, I am happy with the goods.
Cool Mouse!!!! Plastic rubberized, velvet. Delivery to St. Petersburg 24 days.
Excellent.
The mouse is beautiful, smart. Everyone is happy. Before Voronezh was three weeks old, I had time to catch up, but in comparison it's not that long.
Delivered to the door, in the hand as molded, there is the possibility to adjust the weight of the mouse, in games until tried add later
Son delighted with the mouse, delivery two weeks, tracked
The store extended the delivery time twice. But it was worth it. the mouse is excellent. My small Palm fell like a glove. For a small hand will not be very convenient. For me, the main side buttons. All can be adjusted for yourself. Disk with software included. You can configure multiple profiles. from below the cartridge with removable weights. You can adjust the weight. perfectly packed in a plastic case. In general, I am very pleased with the purchase. I can safely recommend both the seller and the mouse itself.
Packed perfectly. Very pleased. Cool Mouse
Super fast delivery! The mouse is excellent, I buy the second time, the first lived 4 years, began to poorly activate 2 side buttons .. Everything is cool, liked it! Recommend!
Great mouse, a little cumbersome, but pleasant to the touch. Side buttons just fire! Long ago wanted a normal Gaming Mouse) with the PUBG does not boil (as it was with the mouse bloody). Very pleased to adjust the speed of the cursor-you can do whatever you want! + convenient cursor speed switch) the backlight can be adjusted according to anything that only does not differ, but can be disabled at all) delivery to the apartment by the IML service. Excellent mouse and recommend store)
Super. Came to Polish in 20 days. Braided Cable. Horda accept!
Thank you very much everything works fast courier to door delivery!
The mouse is good, but you have to get used to the size. Quickly delivered
After the deflector 1780 a little bit in the hand, the buttons all work. But where to insert a disk with firewood it knows.
Excellent mouse fast delivery matches the description you can order from this store
The mouse came fast, because. Sent from Moscow. Everything works, glows, any button is adjusted and it's good! But where did you get those sizes?! Valueva must have been made to order. Pleasant to the touch, but slips out of the hand when you rearrange the mouse. It's probably the habit. We will test in the games...